Returns procedure and conditions
We thought of a simple and convenient return process so you enjoy your online shopping experience even if not full satisfied with your purchase.
You can choose to return any product purchased on our store within 14 days of delivery date. Here's how:
- - Make sure the items are in the same condition in which you received them, with all tags attached.
- - Complete the Return Form online, available on this page by login, print and keep it.
- - Prepare the package and attach thepreprinted and prepaid tag on the order box (or a box that has the same strength) so as to cover the information from the first shipment. Thanks to our return service, you'll have the security of being reimbursed in the event of theft or loss during shipment to our warehouse.
- - You can return your order from the country where you placed the order and only by following the directions you received in our mail firstname.lastname@example.org
- -Shipping costs for the return of purchased products and for any replacements must be paid by the purchaser